Process, understanding and communication underpin everything we do. We also recognise that unless we take the time to review our performance and learn from our mistakes, our service will never improve.

At DTS every project follows a cyclic process. We assess the problem to ensure we can understand and develop the solution. We consult with relevant parties to ensure effective understanding across the project team to make certain confident timely delivery of our services. Importantly, upon completion, we review our performance both internally and externally. It is this process that ensures that our desire for continual improvement can be achieved.

Assess

Before we try and understand the problem, we take the time to assess the situation, to assess the impact of our advice and assess the way in which we will tackle the problem. This enables us to have a big picture view and understand the nature of complex interactions that can exist.

Understand

Before we try and understand the problem, we take the time to assess the situation, to assess the impact of our advice and assess the way in which we will tackle the problem. This enables us to have a big picture view and understand the nature of complex interactions that can exist.

Consult

At every step, we ensure that we communicate effectively. Whether it be with fellow consultant’s, clients or external stakeholders, we understand the power and clarity that effective consulting can bring to a project.

Deliver

Delivery is key and forms the backbone of our reputation. Our aim is to deliver every project within the timeframe required and ensure we maximise the result for our client.

Review

We understand that people learn from their mistakes and our post project reviews form part of our process for continual improvement. Every major project undergoes a post project review as well as an additional 10% of all projects we complete. We want to understand what works and importantly, how we can do things better.

develop with confidence, develop with DTS